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      Shipping Policy

      Shipping Policy

      Last Updated: 2026/7/9

      At OMMahjong, we are committed to delivering your order quickly, safely, and efficiently. This Shipping Policy explains our shipping methods, processing times, delivery estimates, tracking information, and other important shipping details.

      1. Shipping Coverage

      We currently ship to customers within the United States.

      At this time, we are unable to ship to:

      • Alaska
      • Hawaii
      • Puerto Rico
      • U.S. Virgin Islands
      • Guam
      • APO/FPO addresses
      • Other U.S. territories

      We are continually expanding our shipping network and hope to serve additional regions in the future.

      2. Shipping Fees

      Free Standard Shipping is available on all eligible orders within the continental United States.

      There are no additional handling fees at checkout unless otherwise stated.

      3. Order Processing

      Orders are typically processed within:

      1–2 Business Days

      Orders placed on weekends or public holidays will begin processing on the next business day.

      Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

      4. Estimated Delivery Time

      Standard Shipping

      • 7–10 Business Days

      During peak shopping seasons, holidays, or due to carrier delays, delivery may take up to 14 business days.

      Please note that delivery estimates are not guaranteed and may vary depending on your location and shipping carrier.

      5. Order Tracking

      Once your order has been shipped, you'll receive a confirmation email containing your tracking number.

      You can use this number to monitor your shipment through the carrier's tracking system or on our Order Tracking page.

      If you do not receive tracking information within 48 hours after shipment, please contact us.

      Email: shop@ommahjong.com

      6. Order Status

      Your order will move through the following stages:

      • Processing – Your order has been received and is being prepared.
      • Shipped – Your order has left our warehouse and is on its way.
      • Delivered – The shipping carrier has confirmed successful delivery.

      7. Delivery Inspection

      We recommend inspecting your package as soon as it arrives.

      Please:

      • Check the outer packaging for visible damage.
      • Confirm that all items are included.
      • Verify that the products are in good condition.

      If your order arrives damaged, defective, or incomplete, please contact us within 7 days of delivery and include clear photos of the issue.

      We'll work with you to arrange a replacement or other appropriate solution.

      8. Incorrect Address or Failed Delivery

      Please ensure your shipping address is accurate before placing your order.

      If an order cannot be delivered because of:

      • An incorrect or incomplete address
      • Refusal to accept the package
      • Failure to collect the package

      The shipment may be returned to us.

      If reshipment is requested, additional shipping charges may apply.

      If the order is canceled after shipment has already occurred, shipping costs (if applicable) may be deducted from the refund.

      9. Shipping Delays

      While we strive to deliver every order on time, delays may occasionally occur due to:

      • Severe weather
      • Public holidays
      • Carrier disruptions
      • Customs inspections (if applicable)
      • High shipping volumes

      We appreciate your patience in these situations and will gladly assist with tracking your shipment.

      10. Contact Us

      If you have any questions regarding shipping, delivery, or order tracking, please contact our customer support team.

      OMMahjong

      Email: shop@ommahjong.com